Active listening is an essential component of any conversation. In the previous episode of Dawn’s Diagnosis, we examined the art of asking open and closed questions, but if you’re not actively listening, it’s very hard to ask a relevant, probing question. Agree? Can We Chat? If you’d like to chat with Dawn, simply enter your ...

Join Dawn in today’s Adrenalin Shot interview as she speaks with UK-based speaker, Andy Hanselman on a topic close to her own heart, “Customer Delight.” Andy gives us his definition of customer delight before going on to explain the tangible benefits of delighting customers as part of the everyday culture of a business. Hear about ...

“It was just a subtle glimpse of movement, but it caught her eye.  She held her breath.  Could it be? With her awareness now sharpened she kept vigilantly scanning the scene in front of her, waiting…willing there to be a reappearance of what she thought she’d seen: the blow of sea foam and air that ...

Knowing the right questions to ask in an interview is important if you want to find the right person for the job. In today’s episode of Dawn’s Diagnosis, we share some of the best questions to ask when interviewing an employee, especially the right questions to ask if you want to recruit someone who has ...