There’s always one, isn’t there? The one person on the team who makes life difficult or always finds something to complain about. They’re pretty easy to spot – we call them the “actively disengaged” employee. In the example above, it’s a tie between respondents 3, 21, 34, 36 and 44. However, ...
A lot of us wonder why we keep getting the results we get – results we’re not that happy with – and we look around us, trying to understand what’s getting in the way. But how many of us take a good, hard look at ourselves, to see what it is that WE’RE doing ...
It’s interesting how a lack of self-trust shows up. The unwillingness to make a decision. Procrastination. Mistrust of offers to help. Gathering copious information, and poring over endless detail, in the hope that it will remove the risk or make whatever it is more clear-cut. And it’s all because of ...
If you’re working far too many hours, chances are you’re suffering from one of these three challenges: CHALLENGE # 1 You need people: customers and staff. You need to employ someone to take a share of the load but you don’t have enough revenue to make it a no-brainer, so you need more customers ...
Last week, at a workshop, I was reminded of a framework that I haven’t visited for a while. It’s a framework I believe you’ll find useful. In fact it’s a useful framework for many circumstances. In our case, we were practicing coaching conversations. But it’s an equally good framework for ...
“I hate having staff!” That’s what a client said to me the other day when we were talking about the fact that he’d waited far too long to fire a poor performer and was dreading going through the hiring process again…in case he made the same mistake. The more we spoke, the ...
He does a final sweep around the office and nods to himself. 14 years of hard work, triumphs and personal lessons – what an amazing journey it’s been. He hands over the keys, shakes hands and walks away. Sales this last year are the best year he’s ever experienced. They were the worst floods ...
Most business owners don’t fire poor performers. Or if they do, they leave it far too long to act. Yet a small business can’t afford poor performers. A small business needs all hands on deck to survive, let alone thrive. Why is it that many business owners choose to tolerate poor ...
One of the biggest challenges we face as a leader is inspiring our team to be “with” us on the journey to the future. It’s all about vision. It’s all about communicating your vision in a way that inspires and compels people to want to buy-in to that future. A ...
