My vegetable garden is my “happy place”. I go there whenever I want to reflect, de-stress and/or simply switch off. This week, when I was out there trying to stave off an invasion of slaters (some of you may know them as butcher boys or woodlice), it occurred to me that managing a garden has ...

  In this 5 minute Adrenalin Shot, we interview Dr Jenny Brockis, who was formerly a medical practitioner but who now speaks on the subject of brain health and its relationships with high-performance teams, leaders and organizations. Join Dawn and Dr Jenny as they examine some of the biggest challenges facing the modern workplace and ...

  It’s so easy to get into a rut, isn’t it?  Just going through the motions – same, same, day in, day out.     And how often do we bother to question the way we respond to things?  You know, situations, people, work…stuff.  Same response, same outcome, as if we’re on auto–pilot, whether it’s ...

It’s the moment we all dread….waiting , late at night, by the baggage carousel for a bag that never appears.   But did it have to happen at Christmas time? Really??? All those Christmas presents I’d lovingly chosen; all those clothes I’d carefully packed (you’d have to see the work of art that is my packed ...

According to the proverb, a problem shared is a problem halved. And in special boardrooms across the globe, the truth of that statement is in evidence, every single day.   Imagine you’re in a senior management role and your relationship with your CEO has recently taken a turn for the worse. You’re being challenging on ...

It’s very easy for standards to slip. A millimeter here, a millimeter there; and before you know it, the standard has slipped. So who notices your standards? Oh, only your customers….mmmm, and your suppliers….oh, and of course, those people who work for you who have intrinsically high standards. (By the way, they’re the ones who ...

We’ve all had it drilled into us: “there’s no “I” in team.”  It might be reasonable therefore to draw the conclusion that for great customer service to happen, it has to be a team effort.   And to a large extent that’s exactly the case.  We can’t afford a single weak link when it comes ...